Refund policy

// RETURN INITIATION PROCEDURE //

Authorisation Request: All returns must be initiated by contacting hello@thenomadsoutpost.com.

Return Facility Address:

The Nomads Outpost

4 Linseed Drive, Axminster, Devon, EX13 5FR, United Kingdom

Required Information: Orders must include the original order number in the initial inquiry. Defect or transit damage claims require photographic documentation attached to the initial email.

// STANDARD RETURNS (NO-FAULT) //

Eligibility Window: Requests must be initiated within 30 days of the confirmed delivery date.

Product Condition: Items must remain unopened, factory-sealed, and in original retail condition. Items with broken seals or damaged retail packaging are not eligible for return.

Holiday Extension: Orders placed between 1 November and 31 December are eligible for return until 31 January of the following year.

Exchanges: We do not offer exchanges. Non-defective items must be returned for a refund and repurchased.

Restocking Fees: £0.00. No restocking or administrative fees are charged.

Return Shipping Fees: A flat fee of £2.99 is applied to all standard returns. A trackable return shipping label (download and print) is issued via email upon return authorisation, and the £2.99 fee is deducted directly from the final refund total.

// DEFECTIVE OR DAMAGED INVENTORY //

Statutory Rights: Items arriving damaged or with manufacturer defects are eligible for a full refund or replacement at £0.00 cost to the customer.

Return Label: A pre-paid shipping label (£0.00) is provided via email once the defect claim is verified and authorised.

// REFUND PROCESSING //

Timeline: Approved refunds are processed back to the original payment method within 3 business days of the returned item arriving and passing inspection at our Axminster facility.