Terms of service

// OVERVIEW & LEGAL ENTITY DISCLOSURE //

Welcome to The Nomads Outpost. The terms "we", "us", and "our" refer to The Nomads Outpost. The Nomads Outpost is an independent e-commerce business operating as a Sole Trader under United Kingdom law. All commercial activities, order fulfilment, and customer communications are managed directly from our registered operational facility at 4 Linseed Drive, Axminster, Devon, EX13 5FR, United Kingdom. The Nomads Outpost operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the "Services"). The Nomads Outpost is hosted on Shopify, which enables us to provide the Services to you.

The terms and conditions below, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when using the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you must not use or access our Services.

// SECTION 1 - ACCESS AND ACCOUNT //

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or country of residence, and you have given us your consent to allow any of your minor dependants to use the Services on devices you own, purchase, or manage.

To use the Services—including browsing our online store or purchasing products—you may be asked to provide certain information, such as your email address, billing, payment, and shipping details. You represent and warrant that all information you provide is correct, current, and complete, and that you hold all necessary rights to submit this information.

You are solely responsible for maintaining the security of your account credentials and for all activity conducted under your account. You may not transfer, sell, assign, or licence your account to any other person.

// SECTION 2 - OUR PRODUCTS //

We make every effort to display accurate specifications for our products. All product listings utilise official manufacturer photography, promotional stock images, or prototype renderings supplied via authorised distribution channels. Final production items, paint applications, or packaging details may exhibit minor variations inherent to factory production processes. Actual colours may also vary depending on your display device configuration. We do not warrant that the physical appearance of any products purchased will meet individual expectations beyond the explicit specifications provided in our store listings.

All product descriptions and pricing are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product or limit purchase quantities on a per-customer, per-household, or regional basis.

// SECTION 3 - ORDERS //

Placing an order constitutes an offer to purchase. The Nomads Outpost reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until confirmed by us via email. Payment must be received and processed prior to order acceptance. Please review order details carefully before submitting, as we may be unable to modify or cancel orders once processed. If we modify or cancel an order, we will attempt to notify you using the email address, billing address, or phone number provided at the time of purchase.

Purchases are subject to return solely in accordance with our Refund Policy.

You represent and warrant that all purchases are for personal or household use only and not for commercial resale or export.

// SECTION 4 - PRICES AND BILLING //

Prices, discounts, and promotions are subject to change without notice. The price charged for a product will be the price displayed at the time the order is placed, as confirmed in your order receipt. Posted prices include applicable VAT unless otherwise stated. Posted prices do not include shipping or handling fees, which are calculated at checkout.

Promotional offers are governed by terms separate from these Terms. In the event of a conflict between promotional terms and these Terms, the specific promotional terms will apply.

You agree to provide current, complete, and accurate purchase, payment, and account information. You agree to promptly update your account details, including email address and payment details, so that transactions can be completed and communications delivered.

You represent and warrant that: (i) the payment information provided is true, correct, and complete; (ii) you are authorised to use the designated payment method; (iii) charges incurred will be honoured by your financial institution; and (iv) you will pay all incurred charges at the posted rates, including shipping fees.

// SECTION 5 - SHIPPING AND DELIVERY //

Delivery times are estimates and are not guaranteed. We are not liable for delays caused by shipping carriers, postal services, customs clearance, or events outside our reasonable control. Risk of loss and title for items pass to you upon transfer to the carrier at our Axminster facility.

// SECTION 6 - INTELLECTUAL PROPERTY //

Our Services—including trademarks, brand assets, text, graphics, images, video, audio, and the selection and layout thereof—are owned by The Nomads Outpost, its affiliates, or its licensors, and are protected by United Kingdom and international copyright, trademark, and intellectual property laws.

These Terms permit personal, non-commercial use of the Services only. You must not reproduce, distribute, modify, create derivative works of, publicly display, download, store, or transmit any material from our Services without prior written consent. Nothing in these Terms grants any licence or right to any trademark, patent, or copyrighted material owned by The Nomads Outpost, Shopify, or third-party licensors. All rights not expressly granted are reserved by The Nomads Outpost.

The Nomads Outpost names, logos, and slogans are trademarks of The Nomads Outpost. Shopify's name and logo are trademarks of Shopify Inc. All third-party brand names, logos, and product designations referenced on the Services are trademarks of their respective owners.

// SECTION 7 - OPTIONAL TOOLS //

We may provide access to third-party tools as part of the Services which we neither monitor nor control.

You acknowledge that access to such tools is provided "as is" and "as available" without warranties, conditions, or endorsements of any kind. We accept no liability arising from or relating to your use of optional third-party tools.

Any use of third-party tools offered through the site is conducted entirely at your own risk. Ensure you are familiar with and approve the terms under which these tools are provided by the relevant third-party provider(s).

// SECTION 8 - THIRD-PARTY LINKS //

The Services may contain hyperlinks to third-party websites or embedded external functionalities. We are not responsible for examining or evaluating the content, accuracy, or security of third-party materials or websites.

We accept no liability for harm or damages related to your access to or purchase from third-party websites. Please review the third party's policies carefully before engaging in any transaction. Questions or claims regarding third-party products must be directed to the third party.

// SECTION 9 - RELATIONSHIP WITH SHOPIFY //

The Nomads Outpost is hosted by Shopify, which provides the technical infrastructure for our online store. Commercial transactions are conducted directly between you and The Nomads Outpost. By using the Services, you agree that Shopify is not responsible for sales, order fulfilment, or product liabilities arising from your purchases with The Nomads Outpost.

// SECTION 10 - PRIVACY POLICY //

Personal information collected through the Services is handled in accordance with our Privacy Policy, and certain processing is subject to Shopify's Privacy Policy.

Because the Services are hosted by Shopify, Shopify processes access and usage data to operate and secure the platform. Information submitted to the Services may be processed in countries outside your country of residence. Review our Privacy Policy for details regarding data handling practices.

// SECTION 11 - FEEDBACK AND SUBMISSIONS //

If you submit ideas, feedback, product reviews, or proposals ("Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, and distribute such Feedback in any medium for operational or promotional purposes.

You represent and warrant that: (i) you hold all necessary rights to your Feedback; (ii) you have disclosed any material incentives received; and (iii) your submission does not violate third-party rights, contain defamatory material, or introduce malicious code. We are under no obligation to maintain Feedback in confidence, pay compensation, or respond to submissions.

// SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS //

Occasionally, store information may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping fees, transit times, or inventory availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to update information or cancel orders if information is inaccurate at any time without prior notice (including after order submission).

// SECTION 13 - PROHIBITED USES //

You may use the Services for lawful purposes only. You must not, directly or indirectly:

  1. Use the Services for unlawful or malicious purposes.

  2. Violate local, national, or international regulations, laws, or ordinances.

  3. Infringe upon or violate our intellectual property rights or those of others.

  4. Harass, abuse, defame, slander, disparage, or intimidate any person.

  5. Submit false, misleading, or deceptive information.

  6. Upload or transmit viruses, malware, or malicious code.

  7. Scrape, crawl, or extract data from the Services using automated devices, AI agents, or manual extraction tools without written authorisation.

  8. Circumvent or tamper with security features, CAPTCHAs, or access controls.

Violation of prohibited use rules may result in immediate account termination and access revocation.

// SECTION 14 - AUTOMATED AGENTS //

14.1 This section applies if you deploy software or automated agents ("Agents") to access or interact with the Services.

14.2 No Agent may access the Services unless it identifies itself clearly in all HTTP/HTTPS requests by including "Agent/[agent name]" in the user-agent string.

14.3 We may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with the Services.

14.4 Agents must: (i) in all HTTP/HTTPS requests, identify that the request is from an Agent; (ii) not conceal or obfuscate that access or interactions are from an Agent; (iii) respond truthfully to prompts seeking to determine computer or human origin; and (iv) not circumvent or avoid security controls or CAPTCHA barriers.

// SECTION 15 - TERMINATION //

We reserve the right to terminate this agreement or suspend your access to the Services at any time without notice. You remain liable for all amounts owed up to the date of termination.

Provisions relating to Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law, and Severability survive agreement termination.

// SECTION 16 - DISCLAIMER OF WARRANTIES //

Information presented on the Services is provided for general reference only. We do not warrant that product descriptions, availability, or operational information are error-free or complete.

EXCEPT AS EXPRESSLY STATED BY THE NOMADS OUTPOST, THE SERVICES AND ALL PRODUCTS DELIVERED TO YOU ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' WITHOUT REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.

// SECTION 17 - LIMITATION OF LIABILITY //

TO THE FULLEST EXTENT PERMITTED BY UK LAW, IN NO EVENT SHALL THE NOMADS OUTPOST, OUR OPERATORS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, OR LICENSORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS PROCURED THROUGH THE STORE, INCLUDING LOST PROFITS, LOST REVENUE, LOST SAVINGS, OR REPLACEMENT COSTS.

// SECTION 18 - INDEMNIFICATION //

You agree to indemnify, defend, and hold harmless The Nomads Outpost, Shopify, and our affiliates, operators, and agents from any third-party claims, liabilities, or legal fees arising out of your breach of these Terms of Service, your violation of any law, or your misuse of the Services.

// SECTION 19 - SEVERABILITY //

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable under applicable law, that provision shall be severed, and the remaining provisions shall remain valid and enforceable to the fullest extent permitted.

// SECTION 20 - GOVERNING LAW //

These Terms of Service and any separate agreements for Services provided shall be governed by and construed in accordance with the laws of England and Wales. You and The Nomads Outpost submit to the exclusive jurisdiction of the courts of England and Wales.

// SECTION 21 - CHANGES TO TERMS OF SERVICE //

You can review the current version of the Terms of Service at any time on this page. We reserve the right to update or replace any part of these Terms by posting changes to our website. Continued use of the Services following updates constitutes acceptance of those changes.

// SECTION 22 - CONTACT & LEGAL IDENTIFIERS //

Questions regarding the Terms of Service should be sent to hello@thenomadsoutpost.com.

Trading Name: The Nomads Outpost

Legal Structure: Sole Trader (United Kingdom)

Operational HQ & Return Facility: 4 Linseed Drive, Axminster, Devon, EX13 5FR, United Kingdom

Customer Support Email: hello@thenomadsoutpost.com

Telephone: +44 (0) 7963 775 504

Support Hours: Monday to Friday, 09:00–17:00 GMT (excluding UK Bank Holidays)